Refund Policy

Memberships

Monthly memberships roll month to month with no contract. You may cancel at any time and your access continues to the end of the period you have already paid for. We do not pro-rate or refund part of a month that has already started.

Annual membership fee

The annual membership fee is charged once a year and is not refundable once the year has begun.

24-Hour Pass

Day passes are refundable only if the pass has not been activated. Once you have used the pass to enter the facility it is non-refundable.

Personal training

Unused sessions in a training package may be refunded at the per-session rate, less any sessions already taken. Sessions cancelled with less than 24 hours notice are counted as taken.

Merchandise and the coffee bar

Unworn merchandise may be exchanged or refunded within 30 days with proof of purchase. Food and drink purchases are not refundable.

How to request a refund

Speak to the front desk during staffed hours, email statesville@1776fitnessgroup.com or call 980-635-1779. Approved refunds are returned to the original payment method and usually appear within five to ten business days.